Contact Us

We’re here to assist you! Whether you have questions about our products, need support, or want to discuss a custom solution, our team is ready to help. Reach out via our contact form, email, or phone, and we’ll get back to you promptly with the support you need.
1.2k+
New restaurant & takeaway clients onboarded monthly.
67%
Increase in repeat orders with branded packaging.
£640K+
Saved last year with bulk and repeat order discounts.
88%
Client retention rate over the past 12 months.
Address
Unit Z1 Saltire Business Park, Badentoy Avenue,AB12 4YB, Aberdeen, UK
Phone
+44 01224 508283
+44 7393 819317
Email
info@customsupplies.co.uk
Website
www.customsupplies.co.uk

Tell us about yourself

Frequently Asked Questions

How to order ?
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To place an order, simply browse our selection of personalized packaging materials, add the desired items to your cart, and proceed to checkout. Follow the prompts to provide your customization details and complete the order.
Are the Prices VAT included ?
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Yes, all prices listed on our website include VAT (Value Added Tax). There are no hidden charges—what you see is what you pay at checkout.
Do you offer storage of Products ?
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Yes, we do offer product storage. Whether you need short-term or long-term storage, we can accommodate your needs. Please contact us for details and availability.
What is the Delivery Time ?
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Delivery times vary depending on your location and the type of product ordered. Typically, orders are delivered within 3–7 business days. You’ll receive a tracking number once your order is shipped. For more accurate estimates, please refer to the shipping details at checkout or contact our support team.
Do you offer bulk discounts ?
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Yes, we offer special discounts on bulk or wholesale orders. If you're interested in purchasing large quantities, please contact us directly with your requirements, and we’ll provide you with a customized quote.
Can I change or cancel my order after placing it?
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You can request changes or cancellations within 12 hours of placing your order. After this window, production may already be underway.
Will I receive an invoice for my order?
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Yes, an invoice is automatically generated and sent to your email after your order is confirmed. You can also download your invoice from your account dashboard at any time.
How can I track my order status?
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Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can use this link to monitor your delivery in real time. If you have an account with us, you can also track your order status from the “My Orders” section in your dashboard.
What happens if there’s an issue with my order?
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If there’s any problem with your order—such as missing, damaged, or incorrect items—please contact our customer support within 48 hours of delivery. We’ll investigate the issue promptly and offer a suitable solution, whether it’s a replacement, refund, or correction.
What payment methods do you accept?
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We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and other secure payment options depending on your location.
Is my payment information secure?
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Yes, all transactions are processed through encrypted and secure payment gateways. Your payment details are never stored on our servers.
Sample question?
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Sample answer to the question.